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Case Study: 2 year old debt, recovered less than 30 days after placement 

Client: Long-standing provider of property maintenance services  Debtor: Well known menswear retailer  Client Industry: Property maintenance Challenge: Aged outstanding payments from a high-profile retailer Solution: Professional engagement & negotiation Outcome: Full payment collected amicably, preserving client relationships

Background 

Our client, a trusted provider in the property maintenance services sector, had been delivering regular services to a major high street retailer. Despite a strong working relationship, an overdue invoice of £9,200 which was outstanding for two years and previously considered unrecoverable, was impacting cash flow. Whilst this was not our largest debt in terms of monetary value, the age of the balance and the strategy required to recover it demonstrates our commitment to pursuing every case with the same level of care and professionalism, regardless of value. 

Challenge

The invoice was over 2 years overdue. Our client required a swift resolution while maintaining a positive professional relationship, as the retailer was influential within the industry.

Approach

Understanding the client’s priorities: We reviewed the account history and clarified the desired outcome with our client. Professional, solution-focused communication: We engaged the retailer in a respectful and collaborative manner, aiming to resolve the outstanding balance without conflict. Facilitating prompt settlement: By presenting a structured account of the debt and offering a clear path to resolution, we encouraged payment without the need for escalation.

Solution

The breakthrough came when we identified the root cause of the delay: outdated documentation and contacts within the retailer’s organisation. After liaising with the correct personnel, the debt was recovered swiftly. Within a month of placement, the invoice was paid in full.  Most importantly, our expert collector secured a settlement that included an additional £2,500 in interest & costs, resulting in a net gain for the client even after Global Credit Recoveries’ fees.  Vitally, the resolution was amicable, preserving the professional relationship and reinforcing our client’s reputation, ensuring continuity of services. 

Key Takeaways

- Professional, proactive communication can resolve payment disputes effectively. -Understanding both parties’ perspectives enables smoother negotiation. -A measured, client-focused approach often achieves better results than escalation. If you have written off a debt as unrecoverable, Global Credit Recoveries can look to challenge that verdict and help achieve a resolution that benefits all parties. All on a no recovery, no fee basis.  









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